Shipping Policy

Everything at Fressh Designz is made to order — nothing ships from stock. This policy explains, in detail, how production and delivery work so there are no surprises.

1. Made to Order: Production Begins After Proof Approval

Production of your order begins only after you approve the proof we email you. Nothing is printed before that approval.

Your total delivery time has two separate parts, and both count:

• Production time — the time needed to print, finish, and package your custom order after proof approval.
• Transit time — the time the carrier takes to deliver the finished package to you.

Total delivery time = production time + transit time, measured from the day production begins.

2. Order Processing and Daily Cutoff

Orders are processed on business days. Proofs approved after our daily production cutoff are scheduled for production on the next business day. Approving your proof promptly — and checking your spam folder for it — is the fastest way to get your order moving.

3. Where We Ship

At launch, we ship to addresses within the United States only. We do not offer international shipping at launch; any expansion will be announced on our site.

P.O. Boxes: some delivery services cannot deliver to P.O. Boxes. If your order cannot be delivered to the P.O. Box address provided, we will contact you for an alternative street address before shipping.

4. Shipping Rates and Delivery Windows

Exact shipping rates and estimated delivery windows will be posted at checkout when the store launches and confirmed in your order confirmation email. The rates and windows in your confirmation email are the ones that apply to your order. Delivery windows are estimates, not guarantees.

5. Tracking

When your order ships, we email you a shipping confirmation with tracking information at the email address used for the order. Carrier tracking can lag behind the actual shipment: it is normal for tracking to show no movement for the first 24–48 hours after the shipping email arrives.

6. Split Shipments

If you order multiple items, they may be produced by different fulfillment partners or finish at different times, and may arrive in separate packages on different days. Split shipments are sent at no extra charge to you. Each package generates its own tracking email.

7. Address Accuracy and Returned Packages

You are responsible for providing a correct and complete shipping address at checkout, including apartment or suite numbers. Please double-check it before ordering and again in your confirmation email.

• If a package is returned to sender because of an address error made by the customer, reshipping is at the customer's cost.
• If an address problem cannot be corrected, the order will be refunded minus the original shipping charges.
• If you spot an address mistake, email us immediately at thefresshdesignz@gmail.com — if the order has not entered production or shipped, we will correct it free of charge.

8. Shipping Delays

Delays caused by carriers, severe weather, natural events, or other disruptions outside our control can extend transit times. These delays are not within our power to prevent, but if your order is delayed we will communicate what we know and help you track it down.

9. Lost Packages

If tracking shows no movement for an extended period, or the carrier confirms a package is lost, contact us at thefresshdesignz@gmail.com. We will open an investigation with the carrier. After the carrier's investigation window closes and the package is confirmed lost (or cannot be located), we will replace the order or refund it — your choice.

10. Damaged in Transit

If your order arrives damaged, contact us within 14 days of delivery with a photo of the damage, and we will replace it or refund you under our Refund & Returns Policy.